Shipping policy

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

  • We ship through trusted courier partners to ensure safe and timely delivery.

  • Estimated delivery time is 3–7 business days for domestic orders, depending on your location.

  • International shipping timelines vary between 10–15 business days, subject to customs clearance.

3. Shipping Charges

  • Domestic shipping: Flat rate or free shipping (if applicable)—[specify your rule].

  • International shipping: Charges are calculated at checkout based on destination and weight.

4. Order Tracking

  • Once shipped, you will receive an email or SMS with your tracking number and courier details.

  • You can track your order in real-time on the courier’s website.

5. Delays & Exceptions

  • While we strive for timely delivery, unforeseen events such as weather conditions, strikes, or customs delays may affect timelines.

  • We are not liable for delays caused by courier partners, customs, or incorrect shipping details provided by the customer.

6. Wrong or Incomplete Address

  • Please ensure your shipping address is accurate and complete.

  • If an order is returned due to incorrect address, reshipping charges may apply.

7. Damaged or Missing Items

  • If your package arrives damaged or incomplete, please contact our customer service within 48 hours of delivery with photos for verification.

  • We will arrange for a replacement or refund as per our Return Policy.